Accommodations can supply a turndown service to their visitors, however one hospitality model is popping this amenity the other way up.
voco motels, which is a part of IHG Accommodations & Resorts’ Premium Assortment, has launched a “Flip Up Service” that’s supplied at solely its two New York Metropolis places. voco Times Square South and voco The Franklin may have “Turn Up Service” rooms out there for reserving for a keep now by June 16, 2022.
In response to a media launch, the “Flip Up Service” comes because the model continues to additional develop its footprint inside the US market since its entry in 2020.
Since then, voco motels have been opened not solely in New York Metropolis but in addition in St. Augustine, Fla., Columbia, Mo. and New Orleans. A downtown Chicago location is scheduled to open in late 2022.
“As New York reawakens and summer season journey reaches pre-pandemic ranges, we wished to welcome vacationers again to the massive apple with distinctive, surprising choices to satisfy their new journey wants and expectations,” stated Ginger Taggart, vice chairman of voco motels, in a media assertion. “voco[‘s] ‘Flip Up Service’ does simply that by complementing our present resort options with enhanced touches all through their go to.”
This restricted time providing at each NYC voco motels may have perks together with a devoted VIP check-in for quicker service and late check-out. Inside their rooms, visitors will discover a specialty Manhattan cocktail equipment full with bourbon and different components; lavender-infused chocolate made by a neighborhood chocolatier; a pair of slippers; an opulent eye masks; and a voco motels labeled espresso mug.
The media launch on “Flip Up Service” additionally famous that its improvement was elevated by a nationwide survey that was carried out by voco motels in November 2021. The survey’s findings are stated to have indicated that greater than half (59 %) of American vacationers contemplate pleasant, approachable and customized service in motels extra vital than ever following the pandemic.
“Guided by insights, we found resort visitors are craving a extra customized expertise whereas touring post-pandemic,” stated Taggart. Moreover, Taggart described voco motels’ “Flip Up Service” as enhancing visitor expertise by delivering surprising further perks to satisfy the rising expectation of high-quality hosted service.
“It’s going the additional step for our well-deserved visitors and bringing the voco ‘come on in’ philosophy to life,” added Taggart.
The primary voco location in the US was in New York Metropolis, with voco The Franklin opened in November 2020 on Manhattan’s Higher East Facet. Then, voco Occasions Sq. South, which relies in Midtown West, made its debut the next November.
Launched in 2018, voco motels is claimed to be IHG’s quickest international model growth. Together with the US, there are presently 35 voco motels places in Dubai, Glasgow, Melbourne and different locations.